What are your service times?
All Week days and Weekends from 8:00 am-6:00 pm, Other timings are available upon request.
What are your service areas?
JLT, Dubai Marina, JBR, Discovery Gardens, Gardens, Greens, Tecom, Al Barsha, JVC, Sports City, Motor City, Arjan, Down Town, Business Bay.
Do you bring your own cleaning supplies, chemicals and equipment?
It is absolutely YES, if you need we can bring everything to clean your home and office. You don’t have to provide a thing unless there is something specific you would like us to use. We have some clients who like us to use specific products and that is perfectly A- Okay.
What is the difference between VICS and an individual cleaner?
VICS has taken the necessary steps of managing all details of employment. We are fully insured, bonded, and carry worker’s compensation so you are protected against accidental breakage or accidents inside your home or office.
Our cleaning people are beautiful human beings whom are skillfully trained, thoroughly screened, a heart for service, enjoy cleaning, and take pride in their work so you can walk through your home with a smile.
How do I pay for my cleaning?
VICS accepts cash.
Do I need to be home for the cleaning?
That is completely up to you. It is your home and we are happy to work in opposite areas of the home if you would like.
How many people will be in my home during each cleaning?
We respect your home and your privacy and we are aware of the trust you place in us by inviting us into your home. We operate in one or team of two.
If I sign up for long-term service, will the same person be in my home each time?
We make every effort to ensure that the same cleaner cleans your home on each visit. Unfortunately, individuals leave the company, call in sick or may not be able to clean that day and in that case we will send another cleaner. One thing we like our clients to be aware of is that each cleaner is trained in the same fashion, so even if it’s a different cleaner, the cleaning should be the same quality each and everytime.
Do I have to tip the cleaner?
Tipping the cleaner is never a requirement but if you feel that your home or office is being well taken care of by your cleaning professional then tipping is always welcome. Even a note saying “Thank you for doing such a great job” is a great way to show your gratitude.
If there is a problem, who can I call?
If you have a problem, you can contact the office and speak directly to the owner, Mr. Saiid Sleiman on 042211121.